I never had a huge problem with phone menus until today when I needed to call a cab. I was greeted with a robotic voice welcoming me to 13CABS and asking me to enter my phone number followed by the hash key. Ok, now this is where the ol’ levels of annoyance kicked in.

Why should I provide some random automated phone system my mobile phone number? Do I have some sort of guarantee or reassurance from 13CABS that my mobile number will not be distributed to marketing companies?

Of course not! 13CABS just want your phone number or else you can’t ruddy well speak to a phonedrone to book a taxi. People have had to put up with their horrendous Eminem-esque jingle and now this!

Where does that leave people who are disabled/from a non English speaking background/elderly and cannot navigate the new 13CABS phone menu? The 13CABS IVR Phone system doesn’t give you adequate time to punch in your phone number.

I’m all for improving Melbourne’s taxi services but this new phone booking system is an absolute farce. Bring back the old phone system without the stupid robotic voice and the need to punch in one’s phone number.